At CAaPS, we are dedicated to meeting the highest standards of service delivery under the NDIS Quality and Safeguards Framework. We strive to provide person-centred, evidence-based support to individuals with autism, mental health conditions, dementia, and other complex needs. This section outlines how we ensure that all aspects of our service meet or exceed the NDIS requirements.

Governance and Management

We uphold robust governance practices to ensure our services are well-managed, compliant, and of the highest quality. Our leadership team is responsible for maintaining NDIS compliance through regular policy reviews, staff training, and continuous improvement initiatives.

Key Areas:

• Organisational structure and roles.
• Regular internal audits and staff training programs.
• Transparent and accessible governance documents.

Participant Rights and Protection

Our commitment to participant rights is central to our service delivery. We ensure that all participants have a voice and their rights are respected, including the right to privacy and confidentiality. We also ensure that all participants provide informed consent for services and that their personal information is protected in line with privacy regulations.

Key Areas:

• Informed consent and confidentiality practices.
• Policies to safeguard participant rights.
• Staff training on respecting participant rights.

Service Delivery Standards

At CAaPS, we offer personalised, evidence-based services that align with the NDIS Practice Standards. We work closely with participants, their families, and other professionals to ensure that our services meet their needs and goals. Our services are flexible and regularly reviewed to ensure they remain relevant and effective.

Key Areas:

• Person-centred service delivery.
• Behaviour Support Plans (BSPs) tailored to individual needs.
• Continuous monitoring and adaptation of services.

Feedback and Complaints Management

We value feedback from all our participants and their families. Our feedback and complaints management system ensures that all feedback is heard, addressed, and used to improve our services. We aim to resolve concerns promptly and to the satisfaction of everyone involved.

Key Areas:

• Easy-to-access feedback and complaints processes.
• Timely resolution of issues and concerns.
• Regular reviews of feedback for service improvements.

Continuous Improvement and Quality Assurance

We believe in a culture of continuous improvement, ensuring that our services evolve in line with best practices and the latest NDIS guidelines. Regular internal reviews, external audits, and participant feedback are integral to this process. Our team works collaboratively to enhance the quality of our services and ensure compliance with NDIS standards.

Key Areas:

• Ongoing internal audits and quality assurance processes.
• Feedback-driven improvements in service delivery.
• Staff professional development and training.

How We Ensure NDIS Compliance

At CAaPS, we take compliance seriously. Our services are built on a foundation of accountability, transparency, and continuous improvement. We use a combination of internal audits, staff training, and participant feedback to maintain the highest level of service and ensure we are always aligned with the NDIS requirements.

We also provide all required documentation and maintain detailed records to demonstrate our compliance with NDIS standards. Whether you're a participant, a family member, or a professional, you can trust that our services meet the rigorous standards set by the NDIS.

Key Documents and Resources

For transparency and convenience, we offer access to relevant policies, procedures, and resources that outline how we operate in compliance with NDIS standards. These documents include:

• Participant rights policies.
• Service delivery guidelines.
• Feedback and complaints process.
• Quality assurance and continuous improvement frameworks.

Our Commitment to High-Quality Services

At CAaPS, we are not just committed to meeting the NDIS standards—we aim to exceed them. We believe in fostering a culture of quality, respect, and empowerment, ensuring that each individual we support has the opportunity to thrive.



NDIS Resources and Support

At CAaPS, we work in line with the NDIS Quality and Safeguards Framework to ensure the best outcomes for all of our participants. Here are some key links to official NDIS resources to help you navigate your support and funding:

• NDIS Website: Explore the NDIS website for full details on eligibility, funding, and services.
• NDIS Eligibility: Learn more about eligibility criteria.
• NDIS Funding Options: Understand your NDIS funding.
• NDIS Practice Standards: Read about the NDIS Practice Standards.
• NDIS Quality and Safeguards Commission: Visit the NDIS Commission for information on quality assurance.